Customer care · Last updated 2 September 2026
Contact us
Questions about a product, delivery or return? We are here to help.
Customer care
Email support@furlesshouse.com.
Our planned support hours are Monday–Friday, 9:00–17:00 UK time, excluding public holidays. We aim to respond within 2 business days.
What to include
For order questions, include your order number, delivery postcode and the email used at checkout. For damaged or incorrect goods, attach clear photographs. Never email card numbers or account passwords.
Order and return support
For help before or after ordering, email support@furlesshouse.com. Return requests must be approved before an item is sent back; please read our returns policy first.