Shipping policy

Where we ship

We currently plan to accept orders for delivery to valid addresses within the United States. We do not currently offer international delivery, PO box delivery, or freight forwarding.

Delivery estimates

The estimated delivery window appears on each product page and depends on the selected product, available warehouse and carrier route. Current estimates generally range from 3–11 business days after dispatch. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. We will not accept an order if no supported delivery route is available.

Processing and split shipments

Orders may require up to 2 business days for processing before dispatch. Products can leave different warehouses and may arrive in separate parcels. You will not be charged additional shipping solely because an order is split.

Cost and tracking

Tracked standard delivery is complimentary when the merchandise subtotal is over $40. Any charge for smaller orders will be shown before payment once checkout is enabled. Tracking details will be sent to the order email when supplied by the carrier.

Delays and address problems

If we cannot ship within the time promised, we will contact you with a revised date and offer the choice to accept the delay or cancel for a full refund. Customers are responsible for entering a complete address. Contact us promptly if an address needs correcting; changes may not be possible after dispatch.

Missing or damaged parcels

Email support@furlesshouse.com with your order number. Report visible damage within 48 hours of delivery and include photographs of the parcel, label and product. A delivered scan does not prevent us from investigating with the carrier.