Customer care · Last updated 2 September 2026
Privacy policy
How Furlesshouse handles information when you browse, contact us or place an order.
Who controls your information
Furlesshouse is responsible for the personal information described in this notice. Contact us at privacy@furlesshouse.com. Full legal entity and postal details must be added here before the store begins accepting orders.
Information we collect
Depending on how you use the store, we may collect identity and contact details, delivery and billing information, order history, customer-service messages, device and security information, cookie choices and marketing preferences. Payment providers process complete card details; we should not receive or store full card numbers.
Why we use it
We use information to provide requested services, process and deliver orders, respond to enquiries, prevent fraud, secure and improve the website, meet legal and accounting duties, and send marketing only where permitted. Our lawful bases may include performing a contract, complying with law, legitimate interests and consent.
Who receives it
Information may be shared only as needed with hosting and technology providers, payment processors, CJ Dropshipping and relevant fulfilment warehouses, delivery carriers, professional advisers and public authorities where legally required. Supplier and carrier involvement may require international data transfers with appropriate safeguards.
Retention and security
We keep information only as long as reasonably necessary for the stated purpose, including legal, tax, dispute and fraud-prevention needs. We use proportionate technical and organisational safeguards, but no internet service can promise absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent and complain to a data-protection authority. Email us to make a request. We may need to verify your identity.
Cookies, children and changes
The current cart uses browser local storage so its contents remain on your device. Any optional analytics or advertising cookies must not be activated without the required consent controls. The store is not directed to children. We may update this notice and will change the date shown above.